A. It’s easy to order from us:
- Go to the shop and find the products that you want
- Click on the products desired and choose the quantity you want, then add these to the cart
- View Your cart to apply any coupon codes and see your total – https://420cultureonlinestore.com/cart
- Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https:/420cultureonlinestore.com/checkout/
- *If you are a new customer:If you haven’t purchased from us before you need to fill the required fields in the checkout, and upload your ID, and a Selfie of yourself holding your ID. Please make sure to upload clear images so we can approve your registration and process your order. Once your registration and order are processed you will be notified. You are now registered for all future purchases and will not have to provide ID again.
- *If you are an existing customer:Login to your account on the checkout page. When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number from your account (they will auto-fill from your account).
- Once all the required fields have been filled out you can click on “Place Order.”
- At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interac E-transfer. Your order will only ship once the E-transfer has been received by us.
- Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive a tracking number from us.
A. Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use Xpresspost mailers which are secure and discreet.
A. No, unfortunately we do not have a contact number. Our customer service representative is available by email Monday to Friday, 9am PST – 5pm PST.
Email Address: firstname.lastname@example.org
Yes. We do ship outside USA and Canada.
All orders and payment received by 9AM PST will be shipped on the same day. If we receive your order and payment after 9AM PST, your order will be shipped the following business day.
A. If you want to edit or add to your order, you need to create a new order with us. You can cancel your old order from your account, just simply find the invoice # and click “cancel this order”. Once shipped, we are unable to make any adjustments to your items or your shipping address.
All products are final sale, there are no returns or exchanges.
Payments and Fees
A. We only accept Interac E-transfers, as this is a safe payment method.
(We do not accept Money Transfers Cashapp, Zelle & Bitcoin Only)
If you bank with US or Canadian credit unions or regular banks, then these are easy to do online with your institution. We provide you with instructions for an E-Transfer with your invoice. We only ship orders once the E-Transfer has been received and the order processed by us.
Yes. We chargedepending on which state orprovince we are shipping to
For any order over $150 (subtotal – before tax) and after discount, the shipping is free. We ship our orders via Xpresspost $15 Flat Rate and we provide a tracking number via email for you once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.
A. Once the E-Transfer is sent, it will auto-deposit to our account. It may take up to 48 hours for us to verify the payment and process your order. Once we verify your payment and process your order, we notify you by email and send you a tracking number, as the order is on it’s way to you.
A. Once the order is placed, the next step is to send your E-Transfer to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.